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08 Apr 2010

The Dark & Sinister Science of Authority Blogging

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Milgram Experiment

This post will draw a direct comparison between building credibility as an authority blogger and a horrific psychology experiment involving near-lethal electrocution.

In 1961, Yale University psychologist Stanley Milgram devised a provocative and downright scary social experiment.

Volunteers were ushered into a small room with a set of switches and a microphone – where, under the guidance of a lab-coated scientist, they would perform simple memory tests on another volunteer.

This 2nd “Learner” volunteer was located in an isolated room – communication from “Teacher” to “Learner” was via a microphone and speaker only.

Sounds fairly standard, boring psychology stuff – except that the scientist Experimenter directed the Teacher to administer increasingly lethal electric shocks to the Learner… whenever he or she failed the memory exercises.

The set up looked a little like this:

Milgram Shock Box

A switchboard connected to electrodes gave the Teacher (T) the power to administer shocks to the Learner (L). The Experimenter (E) instructed the Teacher to deliver the shocks whenever the Learner incorrectly answered the memory exercise questions.

Those red buttons are increasing voltage amounts – all the way to 450V!

Sounds horrible, but what does it have to do with blogging?

The experiment was a sham.

Milgram was secretly testing whether normal, balanced members of society would deliver painful electric shocks to an innocent victim… just because they’re being told to do it by a scientist.

A scientist in a lab coat.

The true experiment only included one volunteer because the “Learner” was a paid actor, not connected to any electrodes, but screaming out convincingly on cue.

The clueless volunteer would read off basic memory challenges over the microphone. The actor would deliver a “wrong” answer and the Experimenter would set the voltage level and ask the Teacher to push the big red button!

Over the speaker system, the learner would endure the noisy screams of pain from the other room.

Once they subsided, they would be asked to “continue with the experiment”, move on to the next question, up the voltage and deliver more shocks for wrong answers.

The horrendous results

Most people who hear about the Milgram experiment believe that they wouldn’t respond. They believe they have the brains to tell the “scientist” to f*** off and stop torturing people in the name of science.

It’s kind of like how 95% of car owners consider their driving skills “above average”.

When polled, Milgram’s psychology class believed only 1.2% of participants would finish the experiment all the way to deliver shocks of a lethal 450 volts.
The reality? The test revealed that sixty five percent of the clueless participants followed the scientist’s instructions all the way.

Every single volunteer did question the experiment. They received one of four replies from the scientist:

1. Please continue.

2. The experiment requires that you continue.

3. It is absolutely essential that you continue.

You have no other choice, you must go on.

If the volunteer wished to stop after receiving all four statements, the experiment was halted.

65% of volunteers did not stop.

What the hell does this mean for bloggers?!!

The one learning to take away from this horrible experiment is that everyone will respond to authority.

In this instance, people were being asked to deliberately harm an innocent person (or so they thought) and yet they did it.

They did it because a man with spectacles, a beard and white lab coat told them to.

If you’re trying to make it big as a blogger – or with any kind of business, you can tap into the same power… Not to persuade people to electrocute others, but to get them to buy your stuff!

The toothpaste companies have known about the Milgram experiment for years… why else do you think they dress their commercial actors in lab coats?

The advertising people want you to believe that the “three kinds of cleaning power” were developed by guys with glasses. They’re telling you, this is what you must buy!

The Milgram experiment got a 65% conversion rate. You should be able to do better than that, because you won’t be asking your prospects to hurt anyone when they become customers.

Of course, you probably don’t have the same authority as a scientist. The bad news is, it’s not going to be as easy as putting on a lab coat.

The good news?

If you want to tap into the psychological power of the Milgram experiment, just ask yourself this:

What is my lab coat?

What can you do so that when you say:

“It’s absolutely essential that you buy”

… people know it’s the right choice to make?

Who can you become so that when you say:

“Please continue… sign up for my newsletter.”

… everyone knows it’s a good thing to do?

Don’t under estimate the power of authority

At the end of the Milgram experiment, volunteers were always informed, practical joke style, of what had happened. They’d go meet the actor (who was probably rolling on the floor laughing).

They all learnt something about themselves that day. You can bet they all thought long and hard about how they respond to authority.

If you ever misuse your authority for evil, you’ll lose it. The authority figures worth paying attention to are those who help people grow.

In the world of blogging & business, a small handful of people have mastered the psychology of authority to help thousands.

Now it’s your turn. Where’s your lab coat?

Peter Shallard is the Shrink for Entrepreneurs. He’s stayed hidden (working hard) as therapist & consultant to a select handful of mega-successful entrepreneurs. Now for the first time, he’s publicly shedding light on the psychology of business success at his blog.

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  • http://davidrisley.com David Risley

    Interestingly written post. :-) I think this experiment was discussed in Caildini's book, Influence. Classic, and yeah, highly illustrative of the concept of perceived authority as a weapon of influence.

  • http://www.wakeupcloud.com/ Henri J

    You had me after the first sentence. Top points for grabbing me by the throat and forcing me to read and now I have to visit your website. Where's my lab coat?

  • http://www.theskooloflife.com/ Srinivas Rao

    Fascinating post. The title grabbed me right away and I'm going to be subscribing to Peter's blog. Hopefully I'll get him on an as a guest at BlogcastFM. One thing about authority that really sticks in my mind is that phrase “If you do anything with enough of authority, you'll get away with it.” Last night I was at a networking event where some guy who s a girl didn't know walked up to her. She had to sort of pretend she knew who he was. After they finished chatting, I told her, “You can pretty much walk up to to anybody and pretend to know them. What they'll do if you do it with enough authority is just follow suit because it's really uncomfortable not to.” Working on finding out what my lab coat is :)

  • http://justinsbrainpan.com/ Justin Matthews

    I am just getting WordPress down and now I have to figure out how to send electric shocks over the internet and through your computer?!?! EGADS! This post is great though…I have not really tried to become an authority on anything, but I can see the value…thanks for the ideas…
    - Justin

  • http://twitter.com/mariamcisse/status/11844583265 Mariam Cisse

    RT @nhangen: The Dark & Sinister Science of Authority Blogging – http://bit.ly/b7XP6X – Where's your lab coat?Would you stop the experiment?

  • http://www.jewelry-secrets.com/ Richard Scott

    Oh wow. Maybe when I write my posts I should put a suit on. :) Jewelers don't wear lab coats. That was a fascinating study. Seems to me like this would be a great hidden camera trick. But it's the simple things that get you thinking. Cool stuff.

  • http://agilnetwork.blogspot.com/ Samuel Rodriguez

    Good point! Peter. Sometimes i don´t notice what is my lab coat. So, here is my answer: The outcome of my work. The benefits of my clients. That speaks of what i can do.
    Sometimes the authority is “given” like the lab coat, a police uniform, a nurse, etc. But the most important is the authority that is earned. I'll work to earn my lab coat.

  • http://twitter.com/petershallard/status/11847065172 Peter Shallard

    Check out my guest post on @nhangen's blog: The dark side of authority blogging http://bit.ly/9xOqXS

  • http://www.petershallard.com/ Peter Shallard

    Thanks for the feedback folks!

    @david you've got that right – it is a (powerful) weapon!

    @Henri That first sentence was enormously fun to write :P … let me know where your lab coat is at!

    @Srinivas – Thanks for the subscribe! And yeah… you'll see this principal in action in a LOAD of social/networking situations. Those who master it… win

    @Justin Let me know when you figure that system out. I'll be an early adopter :P

    @Richard Jeweler huh? You'd be wanting a $4000 “lab coat” designed by Armani. Good idea.

    @Samuel You got it. The best kind of authority (and the most profitable) is earned.

  • menwithpens

    My lab coat is my own.

    Alright, fine, yes, I respond to authority like anyone else. But I put great value in questioning what's always been done and pushing the lines of what we're told to do. I like to zig when they zag, test the boundaries and ask, “Well, who says we can't?”

    Because I say we can. Always.

    (Unless we're getting shocked. No fun, that.)

  • http://twitter.com/petershallard/status/11851923600 Peter Shallard

    I got away with comparing blogging to electric shock psychology experiments – Check it out http://bit.ly/9xOqXS

  • http://twitter.com/nhangen/status/11852942067 Nathan Hangen

    #Webrepreneur The Dark & Sinister Science of Authority Blogging: This post will draw a direct comp.. http://bit.ly/912KHi

  • http://twitter.com/petershallard/status/11855742419 Peter Shallard

    RT: @benhamilton @PeterShallard thats shocking :) [& thought provoking] http://bit.ly/9xOqXS hahaha puns make my day!

  • http://twitter.com/jesseblayne/status/11878447779 Jesse Blayne

    RT @nhangen The Dark & Sinister Science of Authority Blogging | Nathan Hangen http://bit.ly/b7XP6X

  • http://survivingnarcissism.com/ Jesse

    I've been at my blog for 8 months – Twitter for 2 months. The pool of 'experts' is deep. Yesterday I was struggling to decide which expert to latch on to, which would point me in the right direction. I thought I knew where I was headed. I'd lost my vision. Went to bed early last night (amazing how lack of sleep clouds my vision) and I woke refreshed and ready to stay on the course I'd already charted. I'm squashing those doubts (damn lizard brain) and staying true to MY plan. That doesn't make me an expert, but it does make me authentic.

    And the first two things I read this morning were this post, and Nathan's about 'Those Who Can't – Teach'. Thanks Peter and Nathan, I found validation in your wise words.

  • http://www.ivanwalsh.com Ivan Walsh

    Hey Nathan,

    A friend is studying to be a doctor. One of the techniques they’ve learnt is to touch patients, e.g. pat on the shoulder, to re-assure them esp in stressful scenarios.

    This type of touching (not the creepy kind) leaves a deep impression in the patient that they can trust the doctor. But, remember, it's all scripted.

    Savvy bloggers do something similar by reaching out, giving high fives etc, to build loyalty and deepen connection, especially with those who need/desire acknowledgment.

    How sincere this type of interaction is depends on the blogger in question, I assume. And how long you can do this without people seeing thru the act.

  • http://twitter.com/copygeniusgirl/status/11892918912 H. Jackson

    Great reading for bloggers: http://bit.ly/9xOqXS

  • http://twitter.com/sidsavara/status/11915136608 Sid Savara

    RT @nhangen The Dark & Sinister Science of Authority Blogging http://bit.ly/b7XP6X

  • http://twitter.com/onbloggingwell/status/11943463030 On Blogging Well

    The Dark & Sinister Science of Authority Blogging by @nhangen | http://bit.ly/cpI5ma #business

  • http://pinartarhan.com/blog/ pinar

    I studied this experiment in PSY 101 in college and it had really made me question the sanity and common sense of people. They tend to blindly follow rules. You are right on about authority. I guess what scared me then can now benefit me as a blogger.
    But I think the toothpaste thing is not working on anyone nowadays. Everybody has a labcoat so people just go with the cheapest option;)

  • http://twitter.com/bitsofbeauty/status/12069077781 Ms. Jenn

    Reading this post by @nhangen http://bit.ly/bB88N1

  • http://rocksaltmedia.com Jen

    From my understanding, the Milgram experiments traumatized some participants. Perhaps some were like, “Oh, hey, you got me, you joke-sters. LOL,” but others needed therapy afterward. He also did the study, in part, to show one reason Hitler was able to get so many men to blindly follow his orders. The study demonstrated beautifully and horrifically the power authority (real or perceived) has over seemingly intelligent, independent individuals.

    That said, you draw an interesting parallel on authority in blogging, and I think your conclusion is right on, “If you ever misuse your authority for evil, you’ll lose it. The authority figures worth paying attention to are those who help people grow.”

  • http://rocksaltmedia.com Jen

    From my understanding, the Milgram experiments traumatized some participants. Perhaps some were like, “Oh, hey, you got me, you joke-sters. LOL,” but others needed therapy afterward. He also did the study, in part, to show one reason Hitler was able to get so many men to blindly follow his orders. The study demonstrated beautifully and horrifically the power authority (real or perceived) has over seemingly intelligent, independent individuals.

    That said, you draw an interesting parallel on authority in blogging, and I think your conclusion is right on, “If you ever misuse your authority for evil, you’ll lose it. The authority figures worth paying attention to are those who help people grow.”

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